Refund policy

Return and Refund Policy

At Mane Ritual, we want you to have a positive experience with every order. If there is an issue with your order, please contact us and we will do our best to resolve it promptly.

1. Standard Returns

We accept return requests within 3 days of delivery for eligible products.

To be eligible for a standard return:

  • The product must be unused and unopened.

  • The original seal must be intact.

  • The product must be in its original packaging and in a condition suitable for resale.

  • The return request must be submitted within 3 days of delivery.

For eligible standard returns, the customer is responsible for the return shipping cost. The product must be returned to us before a refund is processed.

2. Opened or Used Products

For hygiene and product-safety reasons, we do not accept standard change-of-mind returns for products that have been opened or used.

This restriction does not affect your rights regarding products that are defective, damaged, incorrect, or otherwise not as described.

3. Damaged, Defective, Leaking, or Incorrect Products

If you receive a product that is damaged, leaking, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible with your order number and clear photographs or video showing the issue.

After reviewing the issue, we may provide a replacement or refund, as appropriate.

Where the issue is attributable to an error on our part or damage that occurred during delivery, Mane Ritual will arrange or bear the applicable return/replacement shipping costs.

4. Refunds

For approved returns, refunds will be processed after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method used for the order, subject to the applicable payment provider's processing timelines.

If a replacement is approved instead of a refund, the replacement will be shipped after the return or issue has been verified, where applicable.

5. How to Request a Return or Report an Issue

To request a return or report a damaged, defective, leaking, or incorrect product, please contact us through the customer support contact details provided on our website and include your order number and relevant photographs or video.

Mane Ritual reserves the right to review each return request and verify the condition of the product before approving a return or refund.

This policy does not limit any rights or remedies available to customers under applicable law.